International Shipping / Returns (EU Countries)
INTERNATIONAL SHIPPING, RETURNS & EXCHANGES POLICY
European Union Countries
At SUGA STYLE, we believe that every shopping experience should be accompanied by care, quality and reliable customer service.
Whether you are shopping for a fashion favourite, a handmade creation or a special gift, we want you to feel confident about your purchase.
Below you will find information about international shipping, returns, exchanges and your consumer rights.
1. INTERNATIONAL SHIPPING
SUGA STYLE offers international shipping to supported European Union countries, including Cyprus, Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Available destinations and delivery options are displayed during checkout.
Shipping Costs & Payment Methods
The standard shipping fee to supported European Union countries is €50.
Final shipping charges are displayed before completing your purchase.
Cash on delivery is not available for international orders.
International orders must be prepaid using the available electronic payment methods.
All products are carefully packaged to help protect them during transit.
A tracking number will be provided after dispatch, where supported by the shipping service.
Delivery Times
Estimated delivery times vary depending on the destination country, delivery area and courier service.
Unexpected circumstances, such as extreme weather conditions, strikes or other external events, may occasionally affect delivery times.
If any issue arises, our team will be happy to assist you with tracking your shipment and resolving delivery-related concerns.
The use of third-party courier services does not limit your statutory consumer rights regarding delivery.
2. RIGHT OF WITHDRAWAL – 14 CALENDAR DAYS
If you change your mind about your purchase, you have the right to withdraw from your online purchase within 14 calendar days of receiving your order, without providing a reason, subject to the exceptions established by applicable consumer protection law.
If products from the same order are delivered separately, the withdrawal period begins when you receive the last item.
How to Request a Return
To exercise your right of withdrawal, please send a clear statement of your decision to:
To help us process your request, we recommend including:
Your full name.
Your order number.
The product or products you wish to return.
A statement confirming that you wish to exercise your right of withdrawal.
You must notify us before the withdrawal period expires.
Once you have notified us, you have a further 14 calendar days to send the products back.
Our team will gladly provide guidance on the return procedure and available shipping options.
Important: Your statutory right of withdrawal does not depend on whether you purchased an item at full price or on sale, or which payment method you used, unless a specific legal exception applies.
3. RETURN SHIPPING COSTS
If you exercise your right of withdrawal because you have changed your mind, you are generally responsible for the direct cost of returning the products, provided that you were informed of this obligation before purchasing.
The actual return shipping cost depends on the country of origin, the courier company and the size and weight of the parcel.
You may choose your own courier service and pay the applicable return shipping cost directly to that provider.
If SUGA STYLE offers an optional return service through a partner courier, the applicable shipping fee will be clearly communicated and agreed upon before you use that service.
No additional administration fee or withdrawal penalty will be charged for exercising your statutory right of withdrawal.
Please ensure that returned items are securely packaged to minimise the risk of damage during transit.
4. CONDITION OF RETURNED PRODUCTS
We kindly ask you to handle our products with the same care you would use when examining them in a physical store.
Whenever possible, we recommend returning products:
Without damage or alterations.
Without washing, ironing or use beyond what is necessary to examine them.
With their original labels, tags and accessories.
In their original packaging, if available and suitable for safe shipping.
You may inspect or try a product to the extent necessary to establish its nature, characteristics and functionality.
If a product has been handled beyond what is necessary for such inspection, you may be responsible for any resulting reduction in its value, in accordance with applicable law.
Missing original packaging or removed labels do not automatically invalidate your statutory right of withdrawal.
Each return is assessed according to the product’s actual condition and the applicable legal requirements.
5. REFUNDS
When you validly exercise your right of withdrawal, SUGA STYLE will refund all payments due under applicable consumer protection law.
For withdrawal from the entire order, this includes the original delivery costs up to the amount of the least expensive standard delivery option offered by SUGA STYLE.
Additional delivery costs resulting from your choice of a more expensive shipping method are not necessarily refundable.
Refund Processing Time
Refunds are processed without undue delay and no later than 14 calendar days after we have been informed of your decision to withdraw.
We may withhold the refund until we have received the returned products or you have provided evidence that you have sent them back, whichever occurs first.
Whenever possible, our goal is to process eligible refunds within 3 business days once the necessary return conditions have been fulfilled.
Refunds are normally issued using the original payment method, unless another method has been expressly agreed upon without additional cost to you.
For payments made through Klarna or other third-party payment providers, the time required for the refund to appear in your account may depend on the provider’s processing procedures.
6. PRODUCT EXCHANGES
We understand that sometimes you may prefer a different size, colour or product.
Optional exchanges for international orders are available upon request and are subject to product availability.
For exchanges unrelated to defective or incorrectly supplied goods, the customer is responsible for the applicable return shipping and reshipping costs, subject to prior disclosure and agreement.
Before arranging a replacement shipment, we will inform you of the applicable shipping charges.
If the requested product is unavailable, our team will help you explore alternative options.
You may also exercise your statutory right of withdrawal within the applicable period, where no legal exception applies.
Optional exchanges do not limit your statutory right to request a refund following a valid withdrawal.
7. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
At SUGA STYLE, we take great care in checking and preparing every order before dispatch.
If you receive a defective, damaged or incorrect item, please contact us as soon as possible at:
For faster assistance, you may include your order number and photographs of the product.
Our team will review your request and provide information about the remedies available under applicable law, which may include repair, replacement, a price reduction or a refund, depending on the circumstances.
Where a product does not conform to the contract, the applicable legal remedies will be provided without costs that must legally be borne by the seller.
Providing photographs or contacting us within one day of delivery is not a mandatory condition for preserving your statutory consumer rights.
8. SPECIAL RETURN CONDITIONS BY PRODUCT CATEGORY
Our collection includes fashion items, accessories, handmade products, scented candles, wax melts, soaps, gift boxes and personalised creations.
Certain product categories may be subject to specific legal exceptions.
Clothing, Bags & Fashion Accessories
These products are generally eligible for the statutory 14-day right of withdrawal, unless a specific legal exception applies.
Please handle and try on items carefully. Any reduction in value resulting from handling beyond what is necessary to examine the product may be taken into account in accordance with applicable law.
Handmade Gifts & Decorative Products
Handmade products may feature slight natural variations in colour, texture or finish.
Such variations form part of their handmade character when they are appropriately described and do not affect the agreed quality or characteristics.
Being handmade does not, by itself, exclude a product from the statutory right of withdrawal.
Scented Candles & Wax Melts
Unused scented candles and wax melts are generally eligible for the statutory right of withdrawal, unless a specific legal exception applies.
Lighting a candle or melting a wax melt may result in a reduction in value due to use beyond what is necessary to examine the product.
Any resulting reduction in the refundable amount will be assessed in accordance with applicable law.
Handmade Soaps & Personal Care Products
Certain sealed products that are unsuitable for return for health protection or hygiene reasons may be exempt from the right of withdrawal if they have been unsealed after delivery.
This exception applies only where the relevant legal conditions are met.
Removing ordinary outer packaging does not automatically exclude a product from the right of withdrawal.
Earrings, Socks & Personal Use Items
Certain sealed personal use products may fall within the legal health or hygiene exception if they become unsuitable for return after being unsealed.
However, the product category alone does not automatically remove the statutory right of withdrawal.
Personalised & Custom-Made Products
The statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, where the legal conditions for this exception are met.
Examples may include:
Gifts engraved with a personal name or dedication.
Products made according to individual specifications.
Items featuring personalised text or custom designs.
Creations specifically customised for an individual recipient.
Where this exception applies, the relevant product page will clearly inform you before purchase.
Your statutory rights regarding defective or non-conforming products remain unaffected.
Gift Boxes & Gift Sets
Ready-made gift boxes and gift sets are generally subject to the statutory right of withdrawal, unless a legal exception applies.
If a gift set includes sealed hygiene products or clearly personalised items, the applicable exceptions will be assessed according to the circumstances and nature of the products.
The presence of one exempt product does not automatically exclude the entire gift set from the right of withdrawal.
Sale Items & Special Offers
Products purchased during sales, Flash Sales or special promotions are not automatically excluded from the statutory right of withdrawal.
Your statutory consumer rights remain applicable, subject to the relevant legal exceptions.
9. HOW TO RETURN AN ITEM
We want your return experience to be as straightforward as possible.
Step 1 – Contact Us
Email info@sugastyle.gr with your order number and a clear statement indicating whether you wish to exercise your right of withdrawal or request an optional exchange.
Step 2 – Return Instructions
Our team will provide the return procedure, return address and available shipping options.
Step 3 – Secure Packaging
Carefully package the product and send it within the applicable deadline.
We recommend keeping your shipping receipt or tracking details.
Step 4 – Refund or Exchange
Once the applicable conditions have been fulfilled, we will proceed with the refund or exchange in accordance with this policy and the law.
We recommend contacting us before sending an item back so that we can assist you.
However, exercising your statutory right of withdrawal does not require prior approval from SUGA STYLE, provided that your decision is communicated within the legal deadline and the statutory requirements are met.
10. IMPORTANT INFORMATION
Our aim is to provide clear, fair and consistent customer service.
The optional services offered by SUGA STYLE are additional to your statutory consumer rights.
Nothing in this policy is intended to limit or exclude any mandatory rights or remedies available under applicable consumer protection law.
For full information about our return conditions, you may also consult our Returns & Exchanges Policy.
11. CONTACT US
If you have any questions about international shipping, returns, exchanges or your order, please feel free to contact us.
Email: info@sugastyle.gr
Phone: +30 6983 798 338
Website: www.sugastyle.gr
Instagram: @sugastyle.gr
Return address: TZORTZAKIS NE OE (eshop SUGA) – M. ALEXANDROU & PAPANASTASIOU 17, SITIA/CRETE, 72300
At SUGA STYLE, every order is prepared with attention to detail, care and dedication.
Thank you for trusting us with your purchases and special gifts!
With love, SUGA STYLE 💕
OPTIONAL WITHDRAWAL FORM
You may use the following form to exercise your statutory right of withdrawal.
To: SUGA STYLE
Postal address: TZORTZAKIS NE OE (eshop SUGA) – M. ALEXANDROU & PAPANASTASIOU 17, SITIA/CRETE, 72300
Email: info@sugastyle.gr
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s):
Order number:
Date ordered:
Date received:
Customer’s full name:
Customer’s address:
Date:
Signature: (only if submitted on paper)
Using this form is optional. You may exercise your right of withdrawal by sending any other clear statement of your decision within the applicable legal deadline.TZ
INTERNATIONAL SHIPPING, RETURNS & EXCHANGES POLICY
European Union Countries
At SUGA STYLE, we believe that every shopping experience should be accompanied by care, quality and reliable customer service.
Whether you are shopping for a fashion favourite, a handmade creation or a special gift, we want you to feel confident about your purchase.
Below you will find information about international shipping, returns, exchanges and your consumer rights.
1. INTERNATIONAL SHIPPING
SUGA STYLE offers international shipping to supported European Union countries, including Cyprus, Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Available destinations and delivery options are displayed during checkout.
Shipping Costs & Payment Methods
The standard shipping fee to supported European Union countries is €50.
Final shipping charges are displayed before completing your purchase.
Cash on delivery is not available for international orders.
International orders must be prepaid using the available electronic payment methods.
All products are carefully packaged to help protect them during transit.
A tracking number will be provided after dispatch, where supported by the shipping service.
Delivery Times
Estimated delivery times vary depending on the destination country, delivery area and courier service.
Unexpected circumstances, such as extreme weather conditions, strikes or other external events, may occasionally affect delivery times.
If any issue arises, our team will be happy to assist you with tracking your shipment and resolving delivery-related concerns.
The use of third-party courier services does not limit your statutory consumer rights regarding delivery.
2. RIGHT OF WITHDRAWAL – 14 CALENDAR DAYS
If you change your mind about your purchase, you have the right to withdraw from your online purchase within 14 calendar days of receiving your order, without providing a reason, subject to the exceptions established by applicable consumer protection law.
If products from the same order are delivered separately, the withdrawal period begins when you receive the last item.
How to Request a Return
To exercise your right of withdrawal, please send a clear statement of your decision to:
To help us process your request, we recommend including:
Your full name.
Your order number.
The product or products you wish to return.
A statement confirming that you wish to exercise your right of withdrawal.
You must notify us before the withdrawal period expires.
Once you have notified us, you have a further 14 calendar days to send the products back.
Our team will gladly provide guidance on the return procedure and available shipping options.
Important: Your statutory right of withdrawal does not depend on whether you purchased an item at full price or on sale, or which payment method you used, unless a specific legal exception applies.
3. RETURN SHIPPING COSTS
If you exercise your right of withdrawal because you have changed your mind, you are generally responsible for the direct cost of returning the products, provided that you were informed of this obligation before purchasing.
The actual return shipping cost depends on the country of origin, the courier company and the size and weight of the parcel.
You may choose your own courier service and pay the applicable return shipping cost directly to that provider.
If SUGA STYLE offers an optional return service through a partner courier, the applicable shipping fee will be clearly communicated and agreed upon before you use that service.
No additional administration fee or withdrawal penalty will be charged for exercising your statutory right of withdrawal.
Please ensure that returned items are securely packaged to minimise the risk of damage during transit.
4. CONDITION OF RETURNED PRODUCTS
We kindly ask you to handle our products with the same care you would use when examining them in a physical store.
Whenever possible, we recommend returning products:
Without damage or alterations.
Without washing, ironing or use beyond what is necessary to examine them.
With their original labels, tags and accessories.
In their original packaging, if available and suitable for safe shipping.
You may inspect or try a product to the extent necessary to establish its nature, characteristics and functionality.
If a product has been handled beyond what is necessary for such inspection, you may be responsible for any resulting reduction in its value, in accordance with applicable law.
Missing original packaging or removed labels do not automatically invalidate your statutory right of withdrawal.
Each return is assessed according to the product’s actual condition and the applicable legal requirements.
5. REFUNDS
When you validly exercise your right of withdrawal, SUGA STYLE will refund all payments due under applicable consumer protection law.
For withdrawal from the entire order, this includes the original delivery costs up to the amount of the least expensive standard delivery option offered by SUGA STYLE.
Additional delivery costs resulting from your choice of a more expensive shipping method are not necessarily refundable.
Refund Processing Time
Refunds are processed without undue delay and no later than 14 calendar days after we have been informed of your decision to withdraw.
We may withhold the refund until we have received the returned products or you have provided evidence that you have sent them back, whichever occurs first.
Whenever possible, our goal is to process eligible refunds within 3 business days once the necessary return conditions have been fulfilled.
Refunds are normally issued using the original payment method, unless another method has been expressly agreed upon without additional cost to you.
For payments made through Klarna or other third-party payment providers, the time required for the refund to appear in your account may depend on the provider’s processing procedures.
6. PRODUCT EXCHANGES
We understand that sometimes you may prefer a different size, colour or product.
Optional exchanges for international orders are available upon request and are subject to product availability.
For exchanges unrelated to defective or incorrectly supplied goods, the customer is responsible for the applicable return shipping and reshipping costs, subject to prior disclosure and agreement.
Before arranging a replacement shipment, we will inform you of the applicable shipping charges.
If the requested product is unavailable, our team will help you explore alternative options.
You may also exercise your statutory right of withdrawal within the applicable period, where no legal exception applies.
Optional exchanges do not limit your statutory right to request a refund following a valid withdrawal.
7. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
At SUGA STYLE, we take great care in checking and preparing every order before dispatch.
If you receive a defective, damaged or incorrect item, please contact us as soon as possible at:
For faster assistance, you may include your order number and photographs of the product.
Our team will review your request and provide information about the remedies available under applicable law, which may include repair, replacement, a price reduction or a refund, depending on the circumstances.
Where a product does not conform to the contract, the applicable legal remedies will be provided without costs that must legally be borne by the seller.
Providing photographs or contacting us within one day of delivery is not a mandatory condition for preserving your statutory consumer rights.
8. SPECIAL RETURN CONDITIONS BY PRODUCT CATEGORY
Our collection includes fashion items, accessories, handmade products, scented candles, wax melts, soaps, gift boxes and personalised creations.
Certain product categories may be subject to specific legal exceptions.
Clothing, Bags & Fashion Accessories
These products are generally eligible for the statutory 14-day right of withdrawal, unless a specific legal exception applies.
Please handle and try on items carefully. Any reduction in value resulting from handling beyond what is necessary to examine the product may be taken into account in accordance with applicable law.
Handmade Gifts & Decorative Products
Handmade products may feature slight natural variations in colour, texture or finish.
Such variations form part of their handmade character when they are appropriately described and do not affect the agreed quality or characteristics.
Being handmade does not, by itself, exclude a product from the statutory right of withdrawal.
Scented Candles & Wax Melts
Unused scented candles and wax melts are generally eligible for the statutory right of withdrawal, unless a specific legal exception applies.
Lighting a candle or melting a wax melt may result in a reduction in value due to use beyond what is necessary to examine the product.
Any resulting reduction in the refundable amount will be assessed in accordance with applicable law.
Handmade Soaps & Personal Care Products
Certain sealed products that are unsuitable for return for health protection or hygiene reasons may be exempt from the right of withdrawal if they have been unsealed after delivery.
This exception applies only where the relevant legal conditions are met.
Removing ordinary outer packaging does not automatically exclude a product from the right of withdrawal.
Earrings, Socks & Personal Use Items
Certain sealed personal use products may fall within the legal health or hygiene exception if they become unsuitable for return after being unsealed.
However, the product category alone does not automatically remove the statutory right of withdrawal.
Personalised & Custom-Made Products
The statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, where the legal conditions for this exception are met.
Examples may include:
Gifts engraved with a personal name or dedication.
Products made according to individual specifications.
Items featuring personalised text or custom designs.
Creations specifically customised for an individual recipient.
Where this exception applies, the relevant product page will clearly inform you before purchase.
Your statutory rights regarding defective or non-conforming products remain unaffected.
Gift Boxes & Gift Sets
Ready-made gift boxes and gift sets are generally subject to the statutory right of withdrawal, unless a legal exception applies.
If a gift set includes sealed hygiene products or clearly personalised items, the applicable exceptions will be assessed according to the circumstances and nature of the products.
The presence of one exempt product does not automatically exclude the entire gift set from the right of withdrawal.
Sale Items & Special Offers
Products purchased during sales, Flash Sales or special promotions are not automatically excluded from the statutory right of withdrawal.
Your statutory consumer rights remain applicable, subject to the relevant legal exceptions.
9. HOW TO RETURN AN ITEM
We want your return experience to be as straightforward as possible.
Step 1 – Contact Us
Email info@sugastyle.gr with your order number and a clear statement indicating whether you wish to exercise your right of withdrawal or request an optional exchange.
Step 2 – Return Instructions
Our team will provide the return procedure, return address and available shipping options.
Step 3 – Secure Packaging
Carefully package the product and send it within the applicable deadline.
We recommend keeping your shipping receipt or tracking details.
Step 4 – Refund or Exchange
Once the applicable conditions have been fulfilled, we will proceed with the refund or exchange in accordance with this policy and the law.
We recommend contacting us before sending an item back so that we can assist you.
However, exercising your statutory right of withdrawal does not require prior approval from SUGA STYLE, provided that your decision is communicated within the legal deadline and the statutory requirements are met.
10. IMPORTANT INFORMATION
Our aim is to provide clear, fair and consistent customer service.
The optional services offered by SUGA STYLE are additional to your statutory consumer rights.
Nothing in this policy is intended to limit or exclude any mandatory rights or remedies available under applicable consumer protection law.
For full information about our return conditions, you may also consult our Returns & Exchanges Policy.
11. CONTACT US
If you have any questions about international shipping, returns, exchanges or your order, please feel free to contact us.
Email: info@sugastyle.gr
Phone: +30 6983 798 338
Website: www.sugastyle.gr
Instagram: @sugastyle.gr
Return address: TZORTZAKIS NE OE (eshop SUGA) – M. ALEXANDROU & PAPANASTASIOU 17, SITIA/CRETE, 72300
At SUGA STYLE, every order is prepared with attention to detail, care and dedication.
Thank you for trusting us with your purchases and special gifts!
With love, SUGA STYLE 💕
OPTIONAL WITHDRAWAL FORM
You may use the following form to exercise your statutory right of withdrawal.
To: SUGA STYLE
Postal address: [Insert the complete business address for withdrawal notices.]
Email: info@sugastyle.gr
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s):
Order number:
Date ordered:
Date received:
Customer’s full name:
Customer’s address:
Date:
Signature: (only if submitted on paper)
Using this form is optional. You may exercise your right of withdrawal by sending any other clear statement of your decision within the applicable legal deadline.